As a leadership trainer and coach, I have a real interest in resilience, how we can build and sustain it, both for myself and my coachees. The prasee on the back of this book caught my eye in the airport book shop recently “How do some people bounce back with vigour from daily setbacks, professional crises, or even personal trauma”. Part of the HBR Emotional Intelligence Series, I found this collection of short thought-provoking essays based on proven research fascinating. This text provides great insight into what resilience is and how to evaluate, manage and strengthen resilience. The nugget of gold in the book for me is essay 4 written by Sheila Heen and Douglas Stone entitled ‘Finding the Coaching in Criticism’. They outline six steps to becoming better at receiving feedback. How to make sure we can be open and able to maximise the benefits of feedback. “Feedback is crucial, it improves performance, develops talent, aligns expectations, solves problems, guides promotion and pay and boosts the bottom line”. Poorly done it can leave you feeling “angry, anxious, badly treated or profoundly threatened” it seems a no brainer, being able to be in control of how we receive feedback along with the ability to take it, shape it and use it to make positive steps forward is a vital skill for any leader and manager. Worth a read, some great tips throughout the book both to use yourself and with teams. Looking forward to reading the next in the series.